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Hi,


We are a small business and manage our support through email. We would like to be able to close a ticket without having to log into Freshdesk - can this be done via email or setting up a rule?


Thanks


Neil



Hello Neil,


We would not be able to close the ticket directly via the email. However, we could try setting up an Automation rule based on the scenario. Please feel free to drop-down in an email to support@freshdesk.com. Our support agents would help you with the best possible workaround.


Cheers!

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