Is there a good way to automatically tag tickets when a canned response is used for them? Ideally, I'd like to be able to associate canned responses with certain tags, and every time that response is used on a ticket, the ticket gets those tags.
I've tried Automations to update ticket tags on reply, but those aren't exactly what I'm looking for. Plus, I'd have to make an automation for every single canned response.
Hello Dylan,
Good day!
With the amount of information presented, automations seems to be the only option here. Are you looking to track the number of canned responses used for a particular amount of time?
Mind dropping us an email to support@freshdesk.com with the complete use case so that we can assist you accordingly.
Cheers!
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