We are looking for a solution that will do the following:

1) When a brain injury survivor submits a question, it will be routed to a group of professionals by region, for example, speech pathologists in Georgia, or Physiotherapists in Oregon.

2) We already have a website with a very sophisticated forum that we have invested for years. We would like to hide both the forum and solution on the portal;

3) Our budget is very small but there is a large number of professionals who would like to sign up to function as agents. If we upgrade to Blossom, does it mean the monthly payment will apply to every agent? That is going to be way more than what we can afford.
4) Will all survivors submitting a question be able to receive answers and interact with the helpdesk with their email?

5) How can we integrate with our main site which is built in WordPress. We spent years building our main site.

6) How does the SSO work? We have a multisite network with subsides dedicated to different regions and professions. We would like any survivor signing up from any of the subsite be able to submit a ticket.

7) To customize the ticket submission form, what plan do we have to be on?

Thank you so much!

Thanks a lot

Jing