Using Freshsales

How does lead scoring work in Freshsales? What are the best practices for email tracking?

Has anyone integrated Monday.com with Freshsales? How did you do it and what does it look like?

Hi everyone,Has anyone recently encountered issues making API requests to a Freshsales instance?I'm consistently getting an "Incorrect or expired API Key" error for a query that was working perfectly just a few weeks ago. I've already tried resetting the API key, but the issue persists.Here's what I've checked and observed:Previous Functionality: The exact same API request with the same authentication method was working fine a few weeks ago. API Key Reset: I have reset the API key for my user account, but this did not resolve the error. Authorization Header & Encoding: I've also looked into the Authorization header. When I send the API key in the way I believe is correct (and which worked previously), I receive the "Incorrect or expired API Key" error. As a test, if I try sending the request without what I believe to be the correct encoding/formatting for the key in the header, I instead get a "You do not have permission to perform this operation" error. This suggests the API is r

We sell License software services to clients that are renewable every year. for Ex we sell Microsoft M 365 license to customer on April 1, 2025. The same license has to be renewed on or before 31st March 2026. I wish to create automation where in my sales person get renewal message 45 days prior to expire date, and customer gets mail 30 days in advance for the expiry of license.

I’m currently building a custom Freshsales app and testing it locally by appending ?dev=true to the Freshsales URL.I’ve added the apikey through http://localhost:10001/custom_configs, and I do see the confirmation message saying:“App installation parameters have been successfully stored. You can now proceed to test the app.”However, when I try to retrieve the API key using client.iparams.get(), the value comes back as undefined.Is this the normal behavior during dev mode testing? Or is there a way to access the apikey while still running the app locally

When a lead is added in Freshsales, the lead’s data is run against the territory rule. If the data satisfies the conditions of the rule, the lead is assigned to the territory. Leads in a territory are auto-assigned to users assigned to the same territory in a round-robin fashion.

Hi Freshworks Community,I hope you're all doing well! I'm currently working with the Freshsales API and am in need of information regarding the rate limits. I've been searching through the documentation, but unfortunately, I couldn't find the specific details.Could someone please guide me to the correct documentation or provide information on the rate limits for the Freshsales API? Your assistance would be greatly appreciated!Thank you in advance.Best regards,Siva Priyan

In FreshSales I know it is possible to perform basic calculations and produce a calculated field but was hoping to do this only in reporting rather than clogging up the field list.I’m looking to get a % of quote value converted purchase value/ quote value a a percentage but I can’t figure out how to do this in Analytics without the additional field added in the Deal module.

I don’t see any way to set default values in fields added to Contact, Account, Deal or Custom Modules.For example, I add a checkbox to a Custom Module,  There seems no way to cause the checkbox to default to “Enabled”.Likewise, if I add a dropdown list, I have no way to set the default selected item.Same would be useful for other fields such as:Text box Multi-select Date (for date I’d like to default to values such as +7days, +1 month, +1 year, etc.Is it possible to set default selected item?  How?

Against a deal I can report the total deal value, which is a combination of the product/s unit price and setup fee.I want to report on just the unit price or setup fee while using a date dimension from a deal. I’ve tried with a custom metric where I subtract the setup fee from the deal value to get the unit price, however when using the metric I am presented with only a created at/updated at date dimension. I want to use a date dimension from the deal. Have already tried custom attributes too without luck.It seems the unit price and setup fee are within the Deal Lines Items module.Happy to use custom fields on the deal but can’t seem to get to the Deal Lines Items into a formula in a deal.Slowly running out of ideas.Ideal scenario. A report that has deal closed date, by month, showing the values of the unit price and setup fee separately.Any help/ideas would be appreciated.

Our mutual client, the Sitkins Group, has been having trouble setting up the Zoominfo API connection. Everything appears to be working on the Zoominfo side, but they try to run an Enrich job and the job just spins and doesn’t do anything. We’ve done what we can to troubleshoot and are now reaching out to Freshworks for further support, as we have no visibility into the Zoominfo app that Freshworks built and are not sure what’s causing the job to spin without ever completing.

Workflows help you automate certain actions in your business process to boost your team’s productivity. We’re adding a few examples. Feel free to add Workflows that you’ve devised for your org and share it with us how it has helped youUpdating field propertyScenario 1: Create a workflow to segment customers from prospectsIf you want to segment your contacts as prospects, you can automatically do so using workflows. When a deal is created and is in open state, you can mark the contact status as ‘Prospect’ and when the deal is won, change the status to ‘Customer.’You need two workflows to achieve this. Workflow 1: Update Lifecycle stage to Lead and and Status to NewApply Workflow To: DealsWhen do you want to execute this workflow: Execute: when record is createdRun: onceWhat condition(s) should trigger workflow actions: Deal stage is in ‘New’What Action(s) should be performed: Update all related contacts: Lifecycle stage =Lead and Status = NewWorkflow 2: Update contact Lifecycle stage to

Hi, how i can retrieves appointment using API based on date rang. i tried crm/sales/api/appointments but not able to set the filters Thanks

Is it possible to allow some users to create a custom module record and change a field while creating the record but not edit the field value later when editing the custom module record? (even if they own it).  Here is an example:We have a custom module record “Training” with a field cf_contact.  When a sales owner creates the record, they should be able to set cf_contact.   But if they sales owner then edits the record, they can no longer change cf_contact.I see under Admin Settings > Roles > Manage Roles > Sales user > Permissions that I can allow sales user to create but not edit the record.  But this applies to all fields in the record.  Can I make it so that the Sales user can edit other fields but not the cf_contact?It seems from the “Field Permissions” that if I make the field read-only the Sales user can’t  set the field when creating the record. And there does not seem to be other options.

I am creating a newsletter via Freshsales suite. Is there a way to add a “forward to friend” button to the email template?

Hi, is it possible to customize the Freshsales meeting’s default email template?  Or is there option to stop sending the mail while creating the meeting. 

Is there a way to show SMS messages between myself and a client where it shows the newest first, not the oldest first?  I hate having to scroll down a long text thread to find the newest message.  Using desktop verion of Freshsales. 

Our company recently adopted Freshworks CRM to manage customer relationships and sales processes. However, we also use various other business tools like email marketing platforms, accounting software, and project management apps. To enhance efficiency and ensure seamless data flow across these platforms, I need to integrate Freshworks CRM with these tools. I'm looking for guidance on the best integration methods, potential challenges, and how to troubleshoot common issues that might arise during the integration process. Additionally, I want to understand the benefits of these integrations and any specific APIs or connectors that are recommended for this purpose.

Hello, I am Ozi Tech Business development officer, can the Freshwork CRM helps me automating my task or business? How it can be useful in improving my business. 

Hi,We are unable to create contact using APIs on a react js application. We are facing the CORS policy blocking issue. Please help us to fix the below error. API URL:'https://lawazem-744221652743434123.myfreshworks.com/crm/sales/api/contacts'METHOD:post​​​​​​​

From productivity-boosting sales automation to tailoring customer experiences, chatbot integration and AI in CRM can help grow your sales today.So what would you say are the benefits of having AI + Chat in CRM?

Hi Forum,I was wondering if anyone has found a solution for backing up Workflows, Custom Objects, Service Catalog Items in Fresh Service.We have quite a lot of the object items Fresh service managing flows for our customers but it seems that Fresh Service only backup tickets, solutions, reports, which we are not worried about. Our main concern is if a Service Catalog item is deleted, it will affect our automation workflows and custom objects. We are looking for a solution to be able to restore Workflows, Custom Objects, Service Catalog Items in Fresh Service.

Hi, I am struggling to create a workflow that automatically resolves a parent ticket once the child ticket has been resolvedFor context. We have Equipment Request forms and a child ticket for delivery of the equipmentWe want to reduce having to manually check as the delivery is the end point of the processI can only find ways to auto resolve the child ticket once the parent is resolved but we need the oppositeAny help would be appreciated please 😭. im pretty new to workflows so unsure of APIs etc  

Hi all,I am currently in the process of attempting to use information parsed from a MS Form via the fresh service connector on power automate. However when I attempt to send an approval email to myself, I get no email sent to me. Below is currently the state of my workflow within Fresh serviceFlow And the expression node used to parse the information Expression used to parse stringsWhile the workflow does trigger and automate successfully according to the log, I receive no email asking for my approval. Attempting to send an approval email (blanked for privacy purposes) Would anyone know what the solution to this may be?

Hi community expertsMy company wants to create a 360 view of our contacts stored in Freshsales by integrating with data from other sources. For example, when viewing the details of a contact, I want to add a new tab. Content of that new tab will be taken directly from another system’s API. Is it possible to do such customization in Freshsales?Appreciated for your advice