Introducing Ramya, Technical Account Manager at Freshworks - Freshdesk Support Desk. I will let her take over in the comments, but to give a short introduction, she has been with Freshworks for over 2 years, solving product and technical issues, building meaningful and lasting relationships with customers along the way.
And, as the holiday season is upon us, we thought of no better time than now to help you get the most out of your Freshdesk experience during this time in the first of many Ask the Expert sessions.
Topic: Your Freshdesk blueprint for the holiday break
We want you to be prepared for the holiday rush - share your questions and challenges, learn a few tips and tricks, and get festive ready with Freshdesk. Ramya is available until December 17, answering your burning questions. So, fire away in the comments below…
A few cues to get your started:
How can I customize email notifications during the holiday season?
What changes can be made to SLA’s and business during OOO periods?
With the onset of the holiday rush, which processes can be automated with Freshdesk
PS: This is a text based conversation open till December 17. Add your questions down below, and Ramya will respond with a solution at the earliest.