Hello Freshworks Community Members!
We understand that every business is unique and that’s why we offer tailored solutions to meet your specific needs. Our experts from Freshworks Professional Services team will spend time with you to understand your business goals to get maximum value from your investment 📈.
Discover the range of services offered below and let us help you achieve your business goals today. Here are some of the services on offer:
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Managed Services: Lean on a Freshworks product expert to take care of your system administration. Includes a monthly bucket of hours for configuration, best practice sharing, training, and more. This offering includes expert design, configuration & deployment of new features, system administration, customized agent and admin training sessions, proven best practices for optimizing productivity.
- Health Assessment is a comprehensive review of your existing setup to help you to understand the current state and proactively identify areas for improvement. This offering includes discovery sessions to capture pain points, in-depth assessment of your environment by our technical expert, identification of UX issues, workflow gaps and opportunities to streamline.
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Admin Coaching: Strengthen your product knowledge with our expert-led interactive training tailored to your business needs. This offering includes in-depth consultation and process design, solution assistance and interactive Q&A.
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Orchestration (Freshservice-only): Technical solutioning and configuration assistance to fully integrated custom workflows with the Freshservice Orchestration module. This offering includes configuration assistance & consultation and admin training, solutioning and workflow design.