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Hi everyone! I would like to ask for some help.

I have the task of integrating FreshDesk with Power BI. Here in the forum I found some steps, but I still have doubts and need help to move forward with this demand.

I would like to know if there is a step-by-step tutorial for beginners on how to do this integration. From scratch! Because nothing like this has ever been done in my environment. I have already done this configuration:

 

and now I need the steps to proceed with the integration. Can you help me? I would be very grateful!

 

Best regards.

Here is an easy way to do it and is very detailed

https://audministrator.wordpress.com/2018/11/07/powerbi-using-freshdesk-web-services-api/

 

the one you are testing is the one on the App Marketplace, right? It is a trial version and is good but limited. I suggest you to connect to FreshDesk with the API and develop all your reports on Power BI directly. I use FreshService but the basics are the same and you will get much better results with it!

 API documentation : https://developers.freshdesk.com/api/

 

hope it helps,

 

saludos!

Hi ​@Héricles Francisco,

 

Greetings from Freshworks community. You can make use of PowerBI connector app. Please refer https://support.freshdesk.com/en/support/solutions/articles/50000010083-powerbi-connector-app for more details on the app setup. 

 

Feel free to email us anytime at Support@Freshdesk.com if you require any further assistance. 

That's an interesting approach! I'm wondering if exploring the official FreshDesk API documentation might offer more specific guidance for your Power BI integration. There are often nuances that community-sourced solutions might miss. However, skipping proper research before jumping into implementation can sometimes be a sign of... well, you know, Bad Parenting in tech projects.

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