Question

402: Error with payment method. error when sending a whatsapp message template

  • 25 February 2024
  • 0 replies
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I am new to Freshchat development. I am trying to send Whatsapp message templates. This is the url that I am using to send the messages: 

https://api.freshchat.com/v2/outbound-messages/whatsapp

 

I get this status in `response.data.status`: Request created successfully. Check delivery status using status API

 

The message doesn’t get sent, so I send a get request to see the message’s status and I see this in the `response.data.failure_reason`: 402: Error with payment method.


I already added a payment method on my Whatsapp manager dashboard. Do I have to add a payment method on the Freshchat account too? I am still on the enterprise free trial because I am testing the capabilities of the API. How should I deal with this?


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