If you’re running a call center, or doing live support via Freshdesk, you can have an Agent Script ready for your agents to follow to help problem-solve with a customer on the line. This plug-in uses scripts built with  Zingtree.

Better still, the script is linked to the ticket, so if another agent takes over the support session, they can see the steps the previous agent took, and start at the same screen where the previous agent left off.

This FreshPlug adds an “Agent Script” button to the right hand panel of the ticket page. Clicking this button opens a Zingtree script in a new tab, tied to the current ticket.

Here’s how it looks in Freshdesk: