We have 2 different products (Typical Manager and BeeFinity) and want to separate the tickets from each other. Now I have done that: 

<div class="c-wrapper">


	<section class="content min-height-on-desktop rounded-6 ticket-page">


		<div class="start-topic">


			<a class="make-new-ticket" href="/en/support/tickets/new">New ticket</a>


		</div>








		<div class="ticket-toolbar pull-right start-topic">


			<a class="hide" data-submit-label="{% translate portal.tickets.submit_export %}" data-target="#export-modal" 


          	href="{{%20portal.ticket_export_url%20}}" id="ticket-export-button" rel="freshdialog" 


          	title="{% translate portal.tickets.export_ticket_data %}">{% translate portal.tickets.export %}</a> 


          


          	{% if portal.facebook_portal %} 


          


          	<a class="btn btn-primary index_new_ticket" href="{{%20portal.new_ticket_url%20}}" id="new_support_ticket">{% translate facebook_tab.portal.new_ticket %}</a> {% endif %}


		</div>








		<div class="ticket-filter" id="ticket-filter-container">


			{% snippet ticket_filters %}


		</div>








		<div id="ticket-list">


			<div class="c-list">


				{% for ticket in tickets %} {% if ticket.group.name == "Typical Manager Support" %}





				<div class="c-row c-ticket-row">


					<span class="status-source sources-detailed-portal" title=" {{ticket.source_name}} "></span> 


                  	<span class="label-status-pending label label-small">{{ticket.requester_status_name}}</span>





					<div class="ticket-brief">


						<div class="ellipsis">


							<a class="c-link" href="{{ticket.portal_url}}" title="test">{{ticket.subject}}</a>


						</div>








						<div class="help-text">


							Made on <span class="emphasize">{{ticket.created_on}} Agent: {{ticket.agent.name}}</span>


						</div>


					</div>


				</div>


				{% endif %} {% endfor %}


			</div>


		</div>


	</section>


</div>

but now the filter does not work the way I want. If I use the filter, it will still show all tickets.

Someone who knows what I can do about this?

I have a video of the problem: https://share.vidyard.com/watch/x1wqfkUWsBXt2xbhoo74q9?