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Mobile app FreshDesk crashes every time it is started

  • November 19, 2018
  • 7 replies
  • 156 views
J
Active Contributor
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Hello 

Since today, the Freshdesk mobile app for Android crash each time it is started

I have tried to clean the cache, deleted the app data, reinstall the app, reboot the phone : no way to make it start correctly again.


Any idea ? 

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    7 replies

    _
    Community Debut
    • _18101
    • Community Debut
    • November 19, 2018

    This is happening to me as well, but it started yesterday. Everytime I start it, it gives me the error, "Unfortunately, Freshdesk has stopped." I reported the issue through the feedback option. I also cleared cache, some files, turned phone off and on, uninstalled freshdesk and re-installed. Same issue pops up each time. 



    P
    Community Debut
    • peter.ekberg
    • Community Debut
    • November 19, 2018

    Same for me, started today.

    R
    Community Debut
    • renato_18103
    • Community Debut
    • November 19, 2018

    I'm experiencing exactly the same issue.

    J
    Active Contributor
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    • j.haguet
    • Author
    • Active Contributor
    • November 20, 2018

    No more problem after updating to 4.0, dated November, 19th  ...


    J
    Active Contributor
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    • j.haguet
    • Author
    • Active Contributor
    • November 20, 2018

    I was too optimistic : Yes, I could start the app, and do some ticket filtering.

    But problem appears again after 1st ticket editing.

    And now, no way to start it again


    @Freshdeskstaff : Any comment ?


    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Sorry folks. We identified an issue that caused the android app to crash (both the current and the BETA version) and pushed out a build last night (as mentioned by @J Haguet) but it didn't seem to effect the desired result :(

    Our developers are on the case and you can expect an update soon!


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    We've released a new version of the android app that's so in sync with the Mint interface. Please visit this link to update to your app to the latest version. Please give it a try and let us know how you like it.


    Cheers! 

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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