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Not Receiving Tickets

  • January 28, 2019
  • 6 replies
  • 71 views
S
Apprentice

I have not been receiving tickets on my system since Saturday evening.

I have checked the forwarders and they are okay and my support mail is okay since I can see mails coming to support@jacetechno.com but I still cannot see any ticket on my fresh desk dashboard.

Kindky advise.


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    6 replies

    M
    Community Debut
    • mpiedalue
    • Community Debut
    • July 15, 2019

    We have the same problem since this morning.  All emails are received in our support account but no more tickets are created in Freshdesk.



    R
    Community Debut
    • reklamacie
    • Community Debut
    • July 16, 2019

    We have the same problem since yesterday evening. I can see emails in our support account, but none of them werw converted to ticket in freshdesk. 

    A
    Community Debut
    • admin_19235
    • Community Debut
    • July 17, 2019

    Hello,

    We have the same probleme since yesterday. Any news ?

    T
    Community Debut
    • travis.peters
    • Community Debut
    • July 17, 2019

    Any news?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Travis@admin@Daniel@Martin That's so unfortunate. We're sorry for whatever has happened. We added a fix to handle a different case but looks like it unintentionally broke your workflow. Are you forwarding emails to Freshdesk from an email that's mapped to a distribution list?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Community Debut
    • soporte_19603
    • Community Debut
    • August 22, 2019

    Please any news?

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