I am trying to use Webhooks in Workflow Automator to return “Last Private Note” or “Last Updated Time” from tickets, is there a way to configure custom placeholders?
Best answer by vinothkumar.manoharan
View originalCreating custom placeholders in FreshService
Userlevel 6
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- Community Manager
- 155 replies
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16 May 2023
Hello
Thank you for reaching out! We will ensure that a member of our customer support team addresses your query.
Userlevel 3
+5
Hi
Greetings from Freshworks community.
{{ticket.modified_on}} is the dynamic placeholder to retrieve the last update time stamp in the ticket. For private note, there are no placeholders to fetch the info. You can refer more on this link
https://support.freshservice.com/en/support/solutions/articles/239543-list-of-dynamic-placeholders
Cheers
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