We are a big fan of the “Out of Office” functionality within Freshdesk. We mainly use it in two scenario's:
- When a agent is really a day of or on holiday
- When agents are working in Freshdesk, but not on 1st of 2nd line calls
In both cases, our 1st line calls (incidents, user-questions) open without an agent when the customer replies.
In this second case, it can be very annoying that the widget is hovering above some important stuff in Freshdesk. Attached you can see that the widget is blocking the time registration menu of a ticket. I also attached an image where you can see that it blocks the Fresdesk Support Chat.
Would it be possible to have this widget differently implemented, not blocking any important menu's?