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We are wanting to add a approval process to our tickets.

how do we add the users managers to be able to approve any request? 

Do you mean FreshService, rather than FreshDesk?

Hi Team,

I hope you are doing well :)

I understand that you want to setup approval. Is this issue related to Freshdesk or Freshservice. 

Feel free to respond to this thread for any queries :)

Thank you

Freshservice

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