Hi Community
i need to update approx 2000 Tickets what are “in one” of my Agents accounts to a “neutral” account
how can i do a bulk update for this? found also no solution with scenarios, workflow ad so on.
BulkUpdate Requestor in FreshService Ticket
+1
Hi,
You can achieve this by using API’s . Please reach out to Support@freshservice.com for more clarifications
https://api.freshservice.com/v2/#update_ticket_priority
Regards
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