Hi..
Can we use the same whatsapp number (for integration) both in FreshChat as well as FreshCaller?
If yes, then :
1. What are the possible limitations ? for example, challenges with incoming and outgoing calls ?
If not, then:
1. Will we keep receiving calls and make calls on the same as we continue one number for both freshchat and freshcaller?
2. How does this change the experience for an agent as well as for customers? Will they face any problem while calling or chatting on the same number?