#AskMicah | How to delight unhappy customers | LIVE

Adding another exciting event to your Community stocking - A live AMA session with CX Consultant and author, @Micah Solomon and Vice president, customer success, Freshworks, Disha Gosalia, where they will discuss how to successfully work with a customer who is upset, frustrated or disappointed. Whether you are facing a challenge in this area, have a question or looking for quick takeaways to build your capacity for delighting customers, tune in as Micah takes you through his MAMA (method of service recovery) formula, Disha shares her DDD framework, and answers some of your burning questions. This is another first on the Refresh Community, and we look forward to an exciting session with valuable takeaways. Key Information Date: 14th December Time: 8:00 AM PST / 4:00 PM GMT / 9:30 PM IST Topic: How to delight unhappy customers Link: Watch it right here, or live on LinkedIn. WATCH THE CHAT LIVE Comment your questions down below, and tune in to see what Micah and Disha have to say. Here’s