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Webinar
Thu, Jul 15, 4:00 PM - 4:45 PM (UTC)

Episode 9 of How-To Series on Freshservice | How to: Use AI and delight your employees with Freshservice Virtual Agent

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About this event

How can you achieve faster time-to-value with all the challenges that your business faces today?

Join us for the ninth episode of the [How To:] series on Freshservice to learn in-depth about our key product capabilities that can help you move from primitive and manual methods of ITSM to modern methods of ITSM.

About this webinar:

Episode 9: How to: Use AI and delight your employees with Freshservice Virtual Agent

Your employees have a lot of questions for your IT Teams. From questions around their licenses and access to different tools and other IT issues that they encounter. Is your IT team struggling to meet the SLAs and resolve these IT issues which are pouring in via a plethora of channels like e-mail and ad-hoc chat messages?

Join us for this talk on how Freshservice Virtual Agent can help you tackle these challenges and provide round the clock support and delight your employees through a unified experience within Microsoft Teams.

1) See how to quickly configure and integrate Freshservice Virtual Agent on Microsoft Teams
2) Discover how to effectively use Freshservice Virtual Agent and provide conversational support to your employees
3) Learn how to use Freshservice Virtual Agent to deflect IT tickets and relieve your IT agents from mundane and repetitive tasks to boost their productivity

Presenter: Deepthi Nagarajan, Product Marketer, Freshservice

Joining Details:

:calendar_spiral:  Thursday, July 15, 2021

:clock9:  9:00 AM PT/ 9:30 PM IST

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How to achieve faster time-to-value with Freshservice? | Join us for the 'How-To' Series on FreshserviceEvent

​According to the latest report on ITSM in 2021 and beyond, when asked what the main area their service desk would be focusing on in 2021, the largest proportion of respondents specified they will be focusing on automation of processes, tasks, and ticket handling. Some of the biggest trends are around Chatbots and Virtual Agents, as specified by 44% of respondents, and self-service, as specified by 42% of respondents. This clearly indicates that a service management solution for the modern enterprise needs to be intuitive, intelligent, and extensible. It needs to deliver an end-to-end consumer-grade employee experience and automate tasks and embed artificial intelligence into the entire service delivery process thereby helping IT agents take on more complex higher-value work. It also needs to be extensible and power integrations and workflows at an enterprise scale to deliver efficiency and quick returns. Freshservice is an intelligent, right-sized service management solution for the m

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Thu, Jul 15, 4:00 PM - 4:45 PM (UTC)
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