FLIP-THE-SWITCH: Reimagine 'shift left' for the 'right experience'

We will bring to you experts & practitioners to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity.

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences have quickly become a benchmark to measure internal support teams. The corporate IT self-service portal, touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations, has failed to deliver on its promises.

Join us for this live webinar on May 26, at 3:00 PM IST, as we bring to you experts & practitioners to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity.

Key Discussion Points

• How and why traditional IT self-service portals have failed to deliver the expected benefits

• How new smart technologies offer a better alternative to self-service portals

• The continued importance of self-service within digitally-enabled organizations

• Tips for ensuring how new self-service capabilities drive better employee experience & boost agent productivity

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