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Tue, Oct 15, 4:00 PM - 5:00 PM (UTC)

Freshservice Apps for a truly multi-channel employee service experience

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About this event

Helloo Freshworks Communityy!

Modern organizations utilize multiple channels to deliver seamless IT and business support to their employees. A unified channel experience is the secret sauce to efficient service operations across all business functions.

Join us for this insightful session to see how you can use Freshservice apps like Slack, MS Teams, Genesys, Five 9, etc. to make service delivery available for employees across your most used channels. Utilize the apps to provide employees with an enhanced omnichannel experience and agents with the ability to respond and resolve tickets faster across channels.

Takeaways:

  • Learn how to get your teams to be collaborative across channels
  • Get tips to leverage Service bots to boost agent productivity and enhance employee experience

 

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Kamakshi V
Community Manager
Kamakshi VCommunity Manager
published in Apps and Marketplace Integrations
Conversation Lounge >>> Level up with Freshservice Integrations

Hello Freshworks Community! Welcome to the Event Lobby of our upcoming series: Level Up with Freshservice Integrations. This three-part series will feature the following sessions. We’re thrilled to collaborate with @Sumithra , @Jatin Rastogi , and @Nageshwar to showcase the features and capabilities. This is our first deep dive into the topic of integrations in the community, and we couldn’t be more excited! Session 1 - 👇🏽👇🏽👇🏽 RECORDING HERE 👇🏽👇🏽👇🏽 https://freshworks.wistia.com/medias/ptxhynirrd ​​​​​​​------------------------------------------------------------------------------------------------ Session 2 - Session 3 - Few pointers to note - All sessions will begin at 9:30 p.m. IST | 9:00 a.m. PDT | 6:00 p.m. CEST. Each presentation will last for 40-45 minutes, followed by a Q&A session with our product expert. The joining link for all events will be shared a few hours in advance to ensure a seamless and hassle-free experience. Please keep an eye on the comments for any i

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Kamakshi V
Community Manager
Event details
Virtual Event
Tue, Oct 15, 4:00 PM - 5:00 PM (UTC)
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