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Question

Attach contact in a bot conversation

  • 8 May 2023
  • 1 reply
  • 27 views
Santiagoricomtz
Rank

Hi!

 

I would like to know how can I attach a contact from my database into a Bot conversation. 

For example, If one person choose “Solvi” option, I want to reply him with the phone and email from this contact (I already created all of them in my database)

 

1 reply

Surya_narayanan
Rank
Userlevel 2
Badge +2

Hi @Santiagoricomtz , We currently do not have a direct way to attach a contact information through Bot, But if you have the engineering expertise to build an API to fetch this information the bot will be able to show this fetched information.

You can also refer to the below support article that has a brief on how to setup the API library within you bot.

https://crmsupport.freshworks.com/en/support/solutions/articles/50000004643-setting-up-your-api-library-in-the-bot-builder?cloud=freshworks

 

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