300 total responses is not enough.

  • 2 August 2018
  • 0 replies

This endpoint is great: https://developers.freshdesk.com/api/#filter_tickets

But it is severely limited by the fact that we are only about to get 10 pages x 30 results. At times, we have 700 open tickets which renders this perfect endpoint useless.

Please allow a 10x increase on returns; let us retrieve 100 pages instead of 10. If this is a performance issue then charge us a higher cost for on API quota; make each page consume 5 quota hits. We don't need this to work every few minutes, we run our reports daily or weekly.

Thanks for anything you can do to open this up.

This topic has been closed for comments