300 total responses is not enough.

  • 2 August 2018
  • 0 replies
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This endpoint is great: https://developers.freshdesk.com/api/#filter_tickets


But it is severely limited by the fact that we are only about to get 10 pages x 30 results. At times, we have 700 open tickets which renders this perfect endpoint useless.


Please allow a 10x increase on returns; let us retrieve 100 pages instead of 10. If this is a performance issue then charge us a higher cost for on API quota; make each page consume 5 quota hits. We don't need this to work every few minutes, we run our reports daily or weekly.


Thanks for anything you can do to open this up.



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