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72 hours without service. Service disrupted

  • February 13, 2018
  • 9 replies
  • 54 views
S
Apprentice

Our support site is https://axiong5.freshdesk.com. When we try to sign in as agents, we always get the error indicated above Unable to load page. We encountered an unexpected problem (check your network connection).

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    9 replies

    T
    Community Debut
    • twickenham
    • Community Debut
    • February 19, 2018

    Hi, We are having same problem here since 16th Feb

    S
    Community Debut
    • support_16818
    • Community Debut
    • February 22, 2018

    +1

    No answers on tickets...

    S
    Community Debut
    • services_16872
    • Community Debut
    • February 28, 2018

    Problem is still occurring.
    We've been out of service for at least a week.

    I've loved the freshdesk trial and am ready to be a customer, but this is unacceptable.
    How can I be sure that Freshdesk will continue to be reliable for my team?

    Please fix this immediately.


    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    We're looking into specifics on when and why this message gets displayed. You'll soon see a very appropriate message in place of this generic error. 


    Call out to all the members who come across this error : Please write back to support(at)freshdesk(com) immediately when you notice this message and one of our support heroes will promptly assist in solving the case.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Community Debut

    Aravind,

    After talking with support, the issue was my trial ran out before I added billing or chose a plan, and thus couldn't get logged in.

    To anyone else reading this, contact customer support and they'll extend your trial for a week. From there, choose a plan.

    As for a future suggestion...I was expecting a "choose plan" page after the trial had expired before logging in.

    Sending a generic error just confuses everyone.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Mike: Thanks for the note. We're working on making the error page better and that would allow users to choose plan without the need to contact support. It's a work in progress and I'll post here once the fix is pushed to production.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    R
    Community Debut
    • richard_16933
    • Community Debut
    • March 14, 2018

    We are having the same issues.

    R
    Community Debut
    • richard_16933
    • Community Debut
    • March 14, 2018

    We are having the same issues

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Richard: I could see that you've opted for the "free" plan with restricted features. You should now be able to access your helpdesk. Please let us know if you have any further questions.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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