Whenever I try to access my Freshdesk account, I'm presented with this error:
Unable to load page.
We encountered an unexpected problem (check your network connection).
Probably because inactivity or no plan selection.
I would like to start with Sprout plan.
Can you please help?
I've checked and can confirm that the Sprout plan is active on your URLs (ze****k.freshdesk.com and ze********p.freshdesk.com).
Please confirm if these are the URLs you are facing issues with. Could you please let us know on which pages you're facing this error - so that we can help figure out the solution?
This is where I'm having issues:
Thanks in advance.