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Adding note to a ticket returns status 500

  • September 2, 2015
  • 4 replies
  • 45 views
S
Apprentice

I'm receiving status 500 with the message <h2>We're sorry, but something went wrong.</h2>

 <p>We've been notified about this issue and we'll take a look at it shortly.</p> when adding a note to a ticket using the api. 

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    4 replies

    M
    Contributor
    • manoj
    • Contributor
    • September 3, 2015

    Hi Aldrich,


    Could you please us with the command you are using?.

    S
    Apprentice
    • stompnoise
    • Author
    • Apprentice
    • September 4, 2015

    curl -u <user>:<password> -H "Content-Type: application/json" -X POST -d '{ “helpdesk_note": { “body”:"Test commenting on a ticket", “private":false }}' "http://cooaas.freshdesk.com/helpdesk/tickets/96/conversations/note.json"

    S
    Apprentice
    • stompnoise
    • Author
    • Apprentice
    • September 8, 2015

    Hi, can I get any updates on this? were you able to recreate the error?

    P
    Apprentice
    • praveen.n1234
    • Apprentice
    • September 9, 2015

    Hey Aldrich,


    Please try to use the API below:-


    curl -v -u user@yourcompany.com:password -H "Content-Type: application/json" -X POST -d '{ "helpdesk_note": { "body":"Test commenting", "private":false }}'https://cooaas.freshdesk.com/helpdesk/tickets/96/conversations/note.json

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