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Agent devides ticket, but can't see it

  • April 22, 2016
  • 3 replies
  • 24 views
D
Apprentice

Agent of my new group (whosale sales) devides ticket. But new ticket is in default groupe "sales"

How can i do, new ticket will be in the same groupe as agent?

    This topic has been closed for replies.

    3 replies

    aravind.sundararajan
    Skilled Expert
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    Hi,


    Apologies for the pretty late reaction on the post. Any split response should fall into the same group as the parent ticket. Drop us a note here in case if you're seeing something different and we'll act on it immediately.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    D
    Apprentice

    Thank you for answer.

     Yes, I already know, why

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi Dmitriy,


    Thank you so much for the response. Can you please share your note on what exactly happened so that our community users can benefit from the same?


    Thanks in Advance!


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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