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Agent not able to verify email

  • April 24, 2018
  • 2 replies
  • 96 views
H
Apprentice

A new agent has received the verification email and clicked it to verify, however when I go to view his profile it says: Email has not been verified for this agent! Send activation email


Why isn't he verifying?

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    2 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    That's quite strange. Does the agent get any error message on the screen? Was he able to login to the helpdesk after verifying his email?


    Cheers!

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    H
    Apprentice
    • hypercubenz
    • Author
    • Apprentice
    • April 25, 2018

    It has come right now. Just seem to take a few hours to reviser his verification for some reason.

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