Android Apps Reply From?

  • 22 January 2016
  • 1 reply
  • 10 views

When I reply to a ticket from the Android app the reply is sent to customer from company name. 

When I reply from desktop, from agent name. 


Anyway to have agent name in reply from app?  Thanks! 


This topic has been closed for comments

1 reply

Userlevel 3
Badge +10

Hello Jim,


In case if you're using the latest version of the APP, you would notice that this has already been fixed. 


Cheers!