API Getting Data

  • 12 December 2018
  • 2 replies

I am trying to get our Help Desk Data out using the API. 

Every time I get the data, I get the most recent data. 

So even if I use updated_since if March 2017, the first 100 responses are the same as if I put in Sept. 2018. 

Can I put a range, so after my first call, I can start to gather tickets at the last date I received in the prev call. I want to pick up where my last call left.

If the first page is always most recent, then I am always querying the same data


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2 replies

Userlevel 4
Badge +12


Welcome to the Freshdesk community. Congrats on your first post here.

You can use the combination of updated_since and order_type params in your GET request to fetch the tickets, starting from the oldest. You can then traverse through the different pages using the page parameter.



I missed the order_type param on the documentation!