Assign old un-assigned tickets

  • 11 December 2019
  • 2 replies

I have removed several groups by mistake and now I have a lot open tickets with no assignment

Is there a way to roll-back or re-assign massive those tickets into different Groups?



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2 replies

Badge +7

I am not aware of a way to roll-back.

If the tickets are now open, then you should be able to use Automations to assign a group. These should be set up in the tab "Time triggers". This is only possible if you can determine rules based on other fields in the ticket (or the contact). 

Thanks for your response Mark. I tried within Automations but no rule is based on the source mail account.

I need to reassign tickets based on the source mail account (I mean, tickets goes to Sales Group, tickets goes to RRHH groups and so on)

Any clue?