Is it possible to show in the ticket the agent receives a warning when a customer tried to attach a file bigger than the upload limit?
When creating a ticket in the form, the user sees this.
But when a user is sending an email with an attachment (we receive 80% of our tickets this way) and the attachment is too big the customer had no clue. And our agents who receive the ticket see no attachment, and no sign there was ever an attachment there.
Is it possible to show the agent the customer tried to upload an attachment, but it was too big?