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Attachments - unable to attach / view / download.

  • February 28, 2017
  • 8 replies
  • 65 views
P
Apprentice

Good Morning:


The attachments through FreshDesk are not working.  Please verify if there are any issues with AWS.


Thank You.

    This topic has been closed for replies.

    8 replies

    K
    Apprentice
    • kris.kidwell
    • Apprentice
    • February 28, 2017

    My team is experiencing the same issue.

    C
    Community Debut
    URGENT!!  We are experiencing the same problem!  We need this fixed ASAP!!

     

    B
    Community Debut
    • bturnquist
    • Community Debut
    • February 28, 2017

    Attachments seem to be working in the interface, but emails are failing to send and receive.  There are abnormal delays in dashboard refresh.

    P
    Apprentice
    • pheap.thang
    • Author
    • Apprentice
    • February 28, 2017

    FreshDesk seems to be completely down now.  Anyone else experiencing this issue?

    R
    Community Debut
    • ryanquinn
    • Community Debut
    • February 28, 2017

    We're experiencing this as well - embedded images not showing up correctly and attachments having issues. Intermittent crashes as well. 

    B
    Community Debut
    • bturnquist
    • Community Debut
    • February 28, 2017
    B
    Contributor
    • bhakti.patel
    • Contributor
    • February 28, 2017

    Looks like the Amazon AWS is down. 


    "Update - Freshdesk services are effected due to Amazon AWS outage,We are working with them to get it resolved. "

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Everyone,


    We're really sorry to let you know that the degraded performance is because of the downtime reported on amazon s3 server. Read more here : https://status.aws.amazon.com/


    You can also follow updates.freshdesk.com for application related updates 


    Cheers!



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