Question

Auto Reply to DMs, but not mentions

  • 21 October 2022
  • 1 reply
  • 43 views

How do I auto reply to the first Twitter DM, but not to mentions?


1 reply

Userlevel 5
Badge +6

Hi @per_coh 

 

Greetings from the Freshworks community!

 

We understand you want to send an auto-response only for Twitter DMs. Unfortunately, in Freshdesk, we do not have the provision to identify if it is a tweet or DM, and it can be identified only as Twitter as a whole. However, if twitter configurations are made so that the DMs are routed to specific groups, we can use automation rules to achieve this. - https://developer.freshdesk.com/api/#reply_ticket

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Sample rule screenshot for your reference:

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Feel free to drop a note here incase of further queries.

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