We're using the mobile app version 3.8.1 for Android, and we noticed a bug related to the priority color.
In the ticket lists, each ticket has a thin vertical line that indicates the ticket priority. In the ticket details, that line is also present. However, no matter the ticket priority, in the ticket details the line is always green (low priority). Notice the problem is only in the ticket details view, not in the ticket list view.
Could you confirm it's a bug?
Hello Lisandro,
We had this checked on the latest version of the app and it seems to be working fine for us. Could you please share your device details to support@freshdesk.com and add help us with an occasional agent access(vishal.b@freshdesk.com) to your account so that we could reproduce this at our end?
Regards,
Vishal
Done!
I've added you as an ocasional agent in our desk.
Here are my mobile device details:
Moto G 3rd generation
1gb RAM
Screen size: 1280x720 hd
Version: p2b
SKU: XT1540
Android Version: 6.0
Core version: 3.10.49-g0f734b1
System version: 24.221.19.osprey_retus.retus.en.US retus
Freshdesk app installed version: 3.8.1
I've attached a couple of screen captures.
I hope this helps.
Thanks in advance.
Regards,
Lisandro.
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