I don't understand why the previous topic was CLOSED by FD.
In reply to Vijay, I was complaining mostly that when the agent is composing a solution and applies "code" formatting, he doesn't see it. Only in the customer portal the code style can be observed. This makes it difficult to edit a solution, if the editor is not 100% WYSYWYG.
Appreciate your comment on this.
Sorry for the confusion on my part. I Understood the point here.
We are coming up with PREVIEW option, just like in Helpdesk Rebranding/Customize Portal section. This will allow the Agents to preview their code or work.
No ETA as of now, but already in plans.