HI,
I am absolutely new to Freshdesk API and Freshdesk, I have a query. Can we search for tickets with a specific Source field & a given tag using the API?? If possible please reply asap with details.
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Hi
You may use the Custom Filters and create a custom view and filter out such tickets which match the fields.
You may check this article for more info - https://support.freshdesk.com/categories/2/forums/7/topics/834
regards
Vijay
Thank you for Replying very soon.
and there is a small problem, I posted it on your link also
Can anyone please post the exact curl request to be made, I tried shal request but it is showing "HTTP/1.1 406 Not Acceptable error"
the exact request I made was `curl -i -H "Accept: application/xml" -u API_KEY:X https://{domain}.freshdesk.com/helpdesk/tickets/view/View_ID`
I also tried using `curl -i -H "Accept:application/xml" -u API_KEY:X "https://{domain}.freshdesk.com/helpdesk/tickets.xml?filter_name=View_name&page=1"`
Freshdesk support gave me this answer
https://{domain}.freshdesk.com/helpdesk/tickets/view/View_ID?format=json
for now its working have to try on more data
Thank you guys, it will be more helpful if forms is active :)
Userlevel 4
+12
Hi,
Here's a link to our latest API documentation : https://developer.freshdesk.com/api
Though this is a pretty old topic, we thought,an update with the latest item would prove fruitful for other users who might have the same requirement.
Cheers!
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