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Cannot add a custom status

  • March 19, 2018
  • 1 reply
  • 42 views
J
Apprentice

Hello,


A few time ago, I was able to add some custom status on tickets. 


But I don't have the option "Add item" anymore on my freshdesk. However, the documentation (https://support.freshdesk.com/support/solutions/articles/37600-understanding-ticket-statuses) says it is possible on Sprout package.


image


What is the problem ?


Thank you,


    This topic has been closed for replies.

    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Julien,


    That's a nice catch. Sorry that the documentation hasn't been updated with the latest plan tags. Customisable ticket forms is a feature that's available only from Blossom plan and onwards. 


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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