We have some customers/clients reporting that they are not receiving our ticket updates via e-mail every once in a while. It's very possible they have some sort of spam filter catching the message but I wanted to know if there was somewhere we could verify that the message was sent from the Freshdesk system successfully?
Is there any sort of log or "sent message" list we can review?
This has been an ongoing issue and there are other forum posts on this (along with a slew of tickets I'd imagine.) It really undermines trust in the system for both agents and customers (and Freshdesk subscribers) and I don't understand why they are not addressing this.
Hi David, Tim
We are actively tracking this request on this forum post, so please do follow our updates there.