Compose e-mail when done?

  • 9 March 2015
  • 3 replies

Is there any idea when the roadmap item is done? i really need to compose a new e-mail to some clients.

Can i do it with a workaround until its availible. 

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3 replies


Need this urgently. Subject, description and attachments should be sent as an email to customers.


The workaround I am using is via a dispatcher rule on New tickets created of certain types. But there is no placeholder for attachments and this is screwing up my attachments.

Userlevel 4
Badge +12


Freshdesk now allows you to send outbound emails without having to configure any automation rule. Here's the link to a brief description about the feature :