Customer Service week is here - Let's celebrate!

  • 1 October 2018
  • 2 replies
  • 7 views

Userlevel 4
Badge +12

Dear Customer Champions, 


The first week of October is celebrated as the week for Customer Service and we're doing a lot of stuff to appreciate & share our love towards the superheroes in support. On this note, I would like to ask all of you a question: 


What are the common misconceptions around Support and Support agents that you have come across? 


List them as comments in this thread - pictures/videos are also welcome ;)


spongebob squarepants good luck GIF



P.S: You can visit this link to participate in some of the contests that we're hosting to commemorate the Customer Service week.




This topic has been closed for comments

2 replies

Userlevel 4
Badge +12

Okay, I'll start with one - I'm a support agent and I don't always ask my customers to restart their computers!



Cheers!

Badge +7

The primary goal of an agent is to solve issues and not to close tickets.