The KB and ticket search/review and good, base features. But in my customer team, we deliver reports monthly to customers, create product specific fixes for customers, release statistics on their software / hardware (if we are hosting it) - among other things.
I would like to be able to customize the portal to deliver this content to our customers - can it be done?
If you're in the Estate plan, we support complete Portal/Layout customization where you can use different CSS or Java Script or even Jquery to show the data in whichever format you want. We allow complete customization of your portal with this feature