is it possible to define different SLA's for different products?
We have different products to support with different priorities and impact for the business, so it would be very useful to be able to specify different service levels for each product, being less restrictive than a Company SLA, if defined too.
We're yet to introduce PRODUCT based SLA support. We have this in plan, but might take some time.
Will keep you posted.
It is now possible to define SLA's per product. Sorry for the pretty late reaction on the post . We'll try to be more responsive in the community forums going forward.