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Disable Automatic ticket generation from email

A
Rank

I don't want any tickets to be generated from any kind of emails.

I need an option that reads:

"Disable ticket generation from emails: ON/OFF"

Can I get this option please?

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5 replies

D
Rank

You could create a Dispatch R rule to delete any new tickets from source "Email"


M
Rank

Hi Andres,




"Helpdesk Restriction" feature in freshdesk should help you solve your problem. You could use this feature to allow only users from a whitelisted domain to be able to clear tickets. Please refer to the link below for more details.




https://support.freshdesk.com/support/solutions/articles/218385-restricting-helpdesk-access-to-certain-domains-whitelisting-


C
Rank

I cannot see the "Helpdesk Restriction" feature in freshdesk Blossom Plan.


A
Rank


Hello Manoj,




Please tell me again where am I supposed to see that "Helpdesk Restriction" feature?







aravind.sundararajan
Rank
Userlevel 4
Badge +12

Hi Aheeva,




The feature is available from the Estate and Forest plan . Sorry to say that the feature is not available in your current subscription.




Cheers!


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