Disable CC

  • 16 March 2020
  • 2 replies

When I reply to a customer on a ticket, I don't want it to CC my email box. Can I turn that off?

2 replies

Badge +7

This sounds like a ticket you raised yourself, maybe based on a phone call. Freshdesk then adds a cc which is a nuisance. I have found the only way is to remove it when sending the first reply (it can be removed manually when writing a reply) after which it remains removed from further replies.

I do not understand why the cc is placed there, and can find no explanation.

Userlevel 5
Badge +9


CC email address gets added in the replies of tickets in certain cases, like, when a customer drops an email with CC email address or when an automation executes to add CC automatically to tickets, post creation.

If you still encounter this, please drop an email to support@freshdesk.com to further investigate your case!

Cheers. :)