One of our customers asked us to auto add several contacts as a cc into the ticket thread.
Contact A works for company X.
Contact B also.
Contact C also.
Contact A logs into the customer portal and creates a new ticket. Now he wants auto include Contact B and C into the ticket as CC.
He can do this manually after he created the ticket, but he wants this to happen automatically.
I tried to create a dispatcher rule and a supervisor rule, but both don't have the possibility to send emails to other persons than agents.
How can I comfort this customer? Is there a solution?
Thanks in advance,