DKIM and SPF for domain.freshdesk.com

  • 31 August 2020
  • 1 reply
  • 377 views

Hey community,


We need help with configuring DKIM.

The issue is next, we have Mailbox with email address: support@truecorset.freshdesk.com


The problem is outgoing emails do not have DKIM record, SPF showing SOFTFAIL and DMRAC - FAIL
You can see that on this screenshot:
https://prnt.sc/u8zki7


The question is, how do you fix this? Emails end up in spam.


As far as I understand, this is not a custom domain and we have no any records in Admin > Support Channels > Email Settings > Advanced Settings> Configure DKIM

So, not sure if we need to do something with our DNS.



1 reply

Userlevel 5
Badge +9

Hello Igors,


We can see that your query regarding DKIM has been addressed by our support team. Please feel free to write to support@freshdesk.com for any further queries in the future. Happy to assist you, anytime.


Cheers!

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