Question

email all users in merged incident ticket when the issue is resolved.

  • 22 October 2022
  • 0 replies
  • 19 views

Hi Team

 

We just started using Fresh service ticketing system and wanted to ask a question. I made a master ticket and added 32 slave tickets to the master. I wanted to know if I enter a note and use resolve status code to close the ticket. Will all 32 users be sent an email notifying them that issue was resolved, and will the note be displayed?


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