Email from WP/Gravity form not showing up as ticket

  • 6 February 2020
  • 1 reply
  • 24 views

I've set up our contact for to send an email notification directly to our Freshdesk email address but the messages aren't being received and/or being converted to tickets.


I checked the email log on SendGrid, and it shows the message was delivered. 


I'm using the same configuration for other sites without issues. Any idea what's happening?



1 reply

Hi, Jim.


I hope we were able to sort this out for you on the support ticket you raised with us. Do write to us on support@freshdesk.com if you have any further concerns regarding this.


Have a good one!

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