Error creating a Jira ticket from new Freshdesk ticket

Have recently noticed that I can't create Jira ticket from a Freshdesk ticket. It will not let me link a Jira ticket either. I have been copying the link from the Freshdesk ticket in to the newly created Jira ticket. There is no error message but rather I constantly get the spinning wheel and an eventual timeout.

This error just recently started happening. Any ideas what might be causing the issue?

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